One easy thing you might have forgotten to do…
I get a LOT of emails from tourism businesses. Many small businesses use gmail, hotmail and other email addresses instead of using their domain name (e.g. email@example.com).
While there’s nothing wrong with doing this, it could be having a small impact on your business. It’s not always obvious which business you’re writing from because the email address doesn’t mention the business name. Quite a lot of non-domain name email addresses get…
If you wanted to kill ants*, would you buy 'Ant Killer' or 'Insect Spray'?
If you wanted to enjoy paddle boarding, would you get lessons from 'Peter the Paddle Boarding Expert' or the 'Outdoor Centre'?
If you wanted to stay somewhere cosy in Masham with an open fire would you google 'cottage in Masham with an open fire' or 'places to stay in Yorkshire'?
If you're a normal human being, your answer to each of those questions will have been the first, the most specific description.
Years ago ev…
If you only have a few seconds to convince someone to stay on your website and decide to visit you, what do you need to do to get results?
1. Build confidence
Consistency is key. You need your potential customers to trust you. Simple things help.
Keep the same fonts, photo style and colours through-out your website.
Now might be a good time to click through all the pages of your website to check there’s nothing on there that’s out of place? Maybe you had to add some Covid-info in a hurry and…
I'm old enough to remember the days when people decided to book a holiday simply based on either a neighbour's recommendation or an ad in the Christmas edition of the Radio Times. Nowadays decision-making is much more complicated. You may not realise it but you're probably losing income and bookings because some of your potential guests and visitors are stuck in the 'messy middle'.
This is the name Google gives to the gap between when someone is first interested in what you offer and their …
A simple example: would you rather buy fish and chips from the shop with or without a queue outside? Rather …
Can I trust you? How do I know that you're trustworthy?
Does it matter? If you're running a business, yes. It really does: you can't build a business without building trust.
Few of us are ready to pay good money for something that we're not certain of, or don't trust. We may seem to happily hand over our cash for goods and services online. In our sub-conscious we're constantly asking ourselves questions.
Is this really as good as it looks?
Is it worth the money?
Is the company genuine? Is it…
Are you thinking about putting up your prices?
Charging the right price is part of running a successful business. You’re in it to make money. Yet so many business owners hesitate to charge realistic prices or to increase their prices. Here are a few tips to help you feel more confident.
Relax. You’re sensible
First things first. You’re sensible. You’re realistic.
So you’re unlikely to massively hike your prices in one fell swoop. The very fact you’re reading this means you like to consider …
Would you like visitors to recommend your business? To write positive reviews about it? To really spread the word about what you do?
If you do a good job, there's a strong chance people will tell others. They may even do so on social media, potentially informing hundreds or even thousands more people.
But there's only a chance they'll do that. it's likely, but not guaranteed.
What if you could increase the chance? To make it more likely that people will remember you and actively want to te…
I’ve been asked several questions this week, all with a common theme: comparisons.
What’s a normal level of direct bookings for an accommodation provider?
What sort of level of repeat bookings should I aim for?
What would be a usual bounce rate on Google?
How are bookings looking for everyone else over the next few months?
Are others experiencing a higher than usual level of cancellations?
How good is my social media compared to others?
I’ll answer each of these in a little more detail l…