A quick thought for today: what do you do to make people smile?
It might be something you do as part of your customer service, or it could be something in your marketing messages. It could be something humorous or simply human. Cheeky works really well too, if it's right for your market.
Make people smile and they automatically feel positive towards you.
They'll remember you for longer.
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Please note: all articles are copyrighted Susan Briggs